Returns & Exchanges

At Thisissoul, we want to ensure you have the perfect gear for your performance, which is why we offer a 30-day window for returns or exchanges on all unused equipment. If your purchase doesn't meet your expectations, our streamlined process makes it easy to get back to the sports you love.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Gear

Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing